Lifes Like That

Being an assistant manager at a busy restaurant, I could tell you all a few stories. I have been employed there for six years, and I have certainly seen my share of bad behavior from staff as well as customers. The motto that has always been drilled in our heads as staff in the service industry, is the customer is always right. But, let me tell you, that this is not always the case.

I have had customers go up one side of me and down the other for something that was way out of my control. I have to stand there and take it as it is my job and they are the paying customer, but I don’t agree with this line of thinking at all. Sometimes some things happen that are out of the control of your server and you should really let up on them as it is not their faults.

As far as gratuities, I don’t honestly believe that you must always tip. But, if there is a problem and you’re server does everything in their power to correct the problem, they yes I think that a small tip to say thank you for going the distance would be appreciated. Sometimes the customer can’t afford to leave a cash tip and that’s OK. So, maybe they could just let their server know that they think they did a good job.

My motto in life is and will always be: you pay for the food, you tip for the service. But, maybe that’s just the waitress in me talking.